Get in Touch

Typical Reply Times

Live chat: a few seconds to connect, then a first response within a minute. If the issue needs a supervisor, the agent will tell you the wait before transferring. Contact form: expect a reply within two to four hours during live-chat hours. Overnight submissions get answered first thing the next morning.

What Not to Send Publicly

Support never needs your password, your full card number, or a one-time code to help you. Those details are for login screens and payment pages only. If an agent asks for any of those, it is a scam. End the chat and report it through the contact form. Genuine staff will only ask for your username and the transaction reference.

Which Channel for Which Situation

If your ringgit balance looks wrong or a withdrawal hasn't landed, live chat is the quickest route. The agent can check your account in real time while you wait. For a written complaint – say, a dispute over a bonus term or a request for a transaction log – use the contact form. That creates a permanent record you can reference later.

Languages and Hours per Channel

Live chat is staffed in English and Bahasa Malaysia from 9am to midnight. Outside those hours you may still reach an agent, but replies can be slower. The contact form accepts messages in English or Bahasa Malaysia at any time. A reply will come during the next live-chat window, usually within a few hours.