Frequently Asked Questions
What This Page Covers and If Your Question Is Not Here.
What This Page Covers
This page answers the most common questions players ask about using the platform. You will find clear explanations on withdrawals, verification, turnover requirements, and how the site works on your phone. We have kept each answer short and direct so you can get the information you need quickly. The topics chosen are the ones that matter most when you are managing your account and playing.
If Your Question Is Not Here
Every question we hear regularly is listed below, but sometimes a situation is unique. If you do not see what you are looking for, the easiest way to get help is to open the live chat from the lobby. You can also check the help centre inside your account dashboard. Support replies in English and Bahasa, and they can guide you through anything from deposit issues to account settings.
Also worth a look: Arcade Games, Live Casino, Fishing, offers, and the guides.
While you are here
How do I set a deposit limit?
You can set a deposit limit that resets daily, weekly, or monthly. Go to your account settings, choose the limit type, and enter the maximum ringgit amount you want to allow per period. The change takes effect immediately and can be lowered anytime, but raising it requires a 24-hour wait.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on arcade games and live casino alike.
Where is a withdrawal sent, and does it go back through the method I used to deposit?
Withdrawals are sent to the same e-wallet or bank account you used to deposit, because that rule helps confirm your identity and stops stolen cards or accounts being used. The platform matches the withdrawal method to the deposit method as a fraud check, not just for convenience.
How fast is a withdrawal?
Between five and fifteen minutes on Boost and ShopeePay, and inside one working day on a bank transfer.
How do I see what is running?
On the offers page — and the guides covers how to read one before claiming it.
What is a turnover requirement?
The operator places a turnover requirement to recover the cost of a bonus before winnings can be withdrawn. It means you must place bets totalling a multiple of the bonus amount (for example, 20 times) before the bonus funds become cash. Only real-money bets count towards the requirement.